Listings Quality Policy
1. Advertising and Claiming Listings.
a. Advertising Listings. Except as provided in this section 1(a), listings (regardless of the type) may only be advertised by the real estate Agent (the “Agent”) who is the contracted, exclusive listing Agent for such listing. A listing may also be advertised by the exclusive listing Agent’s broker owner or team lead. A broker owner or team lead that advertises a listing on behalf of the listing Agent must update their profile on the Services so it represents the team or company instead of an individual Agent. This can be done by changing the screen name and profile picture. Once a profile represents the office, permission from the listing Agent is also required for the broker owner or team lead to advertise another Agent’s listings.
b. Claiming Listings. If you mistakenly claim a listing, you must promptly release such claim on the listing. If you mistakenly claim a listing that is provided to Osjah Realty via a data feed, you must promptly contact the source of the data feed to cancel the listing. You may also cancel a listing on Osjah Realty via the My Listings section of your Osjah Realty account. You may delete a listing from your profile on Osjah Realty via the claimed homes tab of your Osjah Realty Account. If you claim a listing that has already been claimed by another party, the original party will be notified. Please notify the listing support team if you believe that someone has erroneously claimed a listing on Osjah Realty. Please notify the Customer Support Team at firstname.lastname@example.org if you believe that someone has erroneously claimed a listing on Osjah Realty. You can also use the “Report Listing” option at the top of the property page to request further investigation.
c. Open Listings. You are not permitted to advertise “open” or “ok to advertise” listings on the services.
d. Pocket Listings. As long as you are the contracted, exclusive listing Agent, you may advertise a pocket listing on the Services. Osjah Realty may require that you provide the listing contract(s) that verify you have an exclusive right to advertise the listing. If Osjah Realty is unable to verify that you are the contracted, exclusive listing Agent, Osjah Realty may remove the listing(s).
e. New Construction and Spec Homes. Osjah Realty offers a product for new construction and developments and strongly prefers that the corresponding data be provided to Osjah Realty directly by the builder. As long as the builder has granted you the exclusive right to advertise a listing, you may advertise it on the Services. Osjah Realty may require that you provide the listing contract(s) that verify you have an exclusive right to advertise the listing. If Osjah Realty is unable to verify that you are the contracted, exclusive listing Agent, Osjah Realty may remove the listing(s) and/or your claim on the listing(s). If the new construction/spec home does not have an established address Osjah Realty may require you to use a third party feed provider to properly provide the listings to Osjah Realty.
f. Undisclosed Addresses. A complete address is required for Osjah Realty to investigate listings and maintain listing quality. Each listing posted directly via the Osjah Realty website must include a complete address, including the street number. If you do not want to disclose the address, you must use a syndication service that allows you to opt out of displaying the address online. If Osjah Realty is unable to verify a listing with an incomplete address, Osjah Realty may remove the listing at any time, without warning.
h. For Sale by Owner (FSBO) and For Rent by Owner (FRBO). Only the property owner may advertise it as a FSBO or FRBO. Osjah Realty may require that you provide a certificate of title or other documentation to verify you are the owner. If Osjah Realty is unable to verify that you are the property owner, Osjah Realty may remove the listing(s) and/or your claim on the listing(s).
i. Prohibited Listings. The Services are limited to residential real estate. You may not use the Services to advertise commercial real estate, which includes, without limitation, timeshares, and fractional ownership properties.
j. Hypertext Links. If the listing includes a hypertext link, the hypertext link may only link to Your website and may not link to the Broker Portal Project website.
2. Limitations on Self-Promotion and Marketing. Osjah Realty restricts the inclusion of self-promoting information on listings. This includes, but is not limited to, self-promotion on photos and/or listing descriptions.
a. Photos and Video Walkthroughs. You may not include marketing information, including, without limitation, an Agent’s name, company name, logo, phone number and/or email address on listing photos or in video walkthroughs, whether as text, a watermark, or otherwise.
b. Listing Descriptions. You may not include marketing information, including, without limitation, an Agent’s name, phone number and/or email address within a listing description.
c. Profile Name and Photo. You may not include contact information, or any promotional or marketing information (including a phone number, email address, website URL, promotional tagline or slogan, or discount offer) in your profile photo or as part of your name as it appears in your profile.
3. Claiming Past Sales
a. Only the buyer’s Agent and the seller’s Agent identified in a listing report are permitted to claim such listing as a past sale in their profile on the Services.
b. Only one Agent can claim a particular side of a transaction. If a listing was co-listed, only one Agent will be eligible to claim the past sale in their profile on the Services.
c. If the Agent is part of a team at the time of a transaction, the individual Agent is permitted to claim the corresponding listing as a past sale in their profile on the services, unless an agreement between the Agent and their team and/or brokerage indicates otherwise.
4. Listing Feeds.
a. Complete Data Set. Listing feeds that do not include a complete set of data that includes, without limitation, photos, listing description and home facts, will not be accepted. You may not intentionally degrade the data you send to Osjah Realty in the listing feed in any manner.
b. Daily Updates. Listing feeds must be updated at least one time per day to ensure that Osjah Realty users have access to the most up to date and accurate information, and you may not intentionally delay the delivery of the listing feed.
Updated June 22, 2017